The reason you didn’t get an email with the Reset Password link is that the email address from which it is being sent is being blocked by your firewall or spam filter. The only remedy is to whitelist the email address from which the link is being sent.
The email address to be whitelisted is…
Please use the link below to access simple instructions to whitelist on AOL, Gmail, Hotmail, Netscape, Outlook, etc. There is a different set of steps (anywhere from 4 to 7 steps) for each email type. Simply select the steps that are needed for your email account.